Terms & Conditions

Blume Jewellery

1. Introduction

These Terms & Conditions govern your use of the website Blume Jewellery and the purchase of products from us.

By using this website or placing an order, you agree to be bound by these terms.

2. About Us

Blume Jewellery is a UK-based jewellery brand offering:

  • Preloved, vintage & antique jewellery

  • Handmade collections

  • Bespoke, made-to-order pieces

All pieces are either curated or individually crafted to order.

3. Products & Descriptions

  • We aim to ensure all product descriptions and images are accurate.

  • However:

    • Colours may vary due to screen settings

    • Natural gemstones may vary in colour, clarity, and shape

    • Handmade items may have slight variations

For bespoke pieces, final designs are agreed prior to production.

  • All pieces will be hallmarked in accordance with Hallmarking Act of 1973.

  • Any solid gold pieces over 1gram or Sterling Silver over 7.78g will be hallmarked. Please be aware takes around 1 week.

4. Bespoke & Made to Order Jewellery

  • All custom and made to order items are final sale and cannot be returned

  • A deposit (if applicable) is non-refundable

  • Bespoke/ Made to order pieces can take anywhere from 2-8weeks to make

  • Once production begins, orders cannot be cancelled

  • Customers are responsible for confirming:

    • Ring sizes

    • Design details

    • Materials

We may use customer-supplied or recycled jewellery materials where agreed.

5. Preloved, Vintage & Antique

  • Jewellery should be handled with care

  • Pieces of preloved jewellery can be very old and have smaller imperfections. They need to be worn with care

  • Inclusions or flaws are described in the item description to the best of our knowledge. Due to the age of some of the items we cannot take responsibility once the item has been received with you.

  • If a preloved piece is resized or altered for you it cannot be returned.

6. Pricing & Payment

  • All prices are listed in GBP (£)

  • Prices may change at any time without notice

  • Full payment (or deposit where agreed) is required before production/shipping

  • For custom/ bespoke pieces a 50% deposit or more is required to begin making, this covers materials needed to make your piece., therefore it cannot be cancelled after this point. The final 50% balance must be paid when the piece is finished and will not be dispatched until it has.

  • We reserve the right to cancel orders due to pricing errors

7. Orders & Acceptance

  • An order is not legally binding until it has been accepted and dispatched

  • We reserve the right to:

    • Refuse or cancel orders

    • Limit quantities

    • Cancel in cases of suspected fraud

8. Shipping & Delivery

  • Delivery times are estimates and not guaranteed

  • We are not responsible for delays caused by couriers

  • Risk passes to the customer once the item is delivered

  • International orders may be subject to customs duties/taxes (customer responsibility)

9. Returns & Refunds

9.1 Your Legal Rights

Under Consumer Contracts Regulations 2013, you may have the right to cancel eligible orders within 14 days.

9.2 Returns Policy

You may return eligible items if:

  • Returned within 14 days of receipt

  • Unworn and in original condition

Non-returnable items:

  • Bespoke or personalised jewellery

  • Made-to-order items

9.3 Refunds

  • Refunds are issued to the original payment method

  • Original shipping costs may not be refunded

  • Return shipping costs are the customer’s responsibility

9.4 Faulty Items

Under Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if goods are faulty.

10. Repairs & Care

  • Jewellery should be handled with care

  • We are not responsible for damage caused by:

    • Wear and tear

    • Improper use

  • Repair services may be offered at additional charge

  • Resizing is offered for certain pieces at an additional charge

11. Intellectual Property

All content on this website, including:

  • Designs

  • Images

  • Branding

is the property of Blume Jewellery and may not be copied or reproduced without permission.

12. Limitation of Liability

We are not liable for:

  • Indirect or consequential losses

  • Loss of profit or business

Our total liability shall not exceed the value of the item purchased.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

14. Governing Law

These Terms are governed by the laws of England and Wales.

15. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Updates will be posted on this page.